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Putting Consumers to Work`Co-creation` and new marketing govern-mentalityYork University, Canada, dzwick{at}schulich.yorku.ca
York University, Canada, sbonsu{at}schulich.yorku.ca
York University, Canada, adarmody{at}schulich.yorku.ca Co-creation is a new paradigm that has captured the imagination of marketing and management professionals and scholars. Drawing on Foucault's notion of government and neo-Marxist theories of labor and value, we critically interrogate the cultural, social, and economic politics of this new management technique. We suggest that co-creation represents a political form of power aimed at generating particular forms of consumer life at once free and controllable, creative and docile. We argue that the discourse of value co-creation stands for a notion of modern corporate power that is no longer aimed at disciplining consumers and shaping actions according to a given norm, but at working with and through the freedom of the consumer. In short, administering consumption in ways that allow for the continuous emergence and exploitation of creative and valuable forms of consumer labor is the true meaning of the concept of co-creation.
Key Words: affect • co-production • customer • exploitation • customer relationship • free labor • governmentality • management technique • marketing control • Prahalad
Journal of Consumer Culture, Vol. 8, No. 2,
163-196 (2008) This article has been cited by other articles:
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